Alcatel-Lucent Enterprise APIs for OmniPCX platforms

The Alcatel-Lucent 4059EE attendant console is a professional attendant solution running on a standard PC. The 4059EE API allows an application to monitor the console’s activity and to initiate outgoing calls. features Request the 4059EE to dial a number through a CGI interface Retrieve real time call handling notifications . benefits The 4059EE will handle the request […]

The Computer Supported Telecommunications Applications (CSTA) is a standardized ECMA protocol that enables third-party applications to control all OmniPCX Enterprise devices. The CSTA protocol enables information exchanges to initiate services: monitor and control calls and devices; set and query features; route calls; send and receive data. FEATURES Supports CSTA Phase 1 and 2: Switching function services (answer […]

The InfoCenter Interface is a protocol used by a third-party application to retrieve data about OmniPCX Enterprise users and to update users’ status. These data are very useful for attendants’ daily activities, and include: reason for absence, phone book updates, forward and do-not-disturb requests, etc. InfoCenter messages are available over a TCP/IP or serial connection. features Manages […]

The O2G is a scalable application gateway that has a built-in Docker engine to host your applications as micro-services or business rules. It offers high-availability capabilities for developing mission-critical applications used in verticals and industries.  FEATURES Advanced call control APIs: Call-control, directorysearch, routing, communication log, messaging, event, phone-set programming, and more. Premium DeskPhone APIs: Build screen, takecontrol, […]

The new OpenTouch REST Web Services are designed for OpenTouch and apply to both Connection and Conversation users. These REST Web Services are open interfaces that connect Alcatel-Lucent’s OpenTouch advanced multi-media conversation services to customer business applications. The REST technology simplifies development, deployment, upgrade and maintenance of applications. The number of services available through the REST Web […]

From OT 2.2 release, OTC PC can be customized to extend its capability and to provide openness for integration with third party applications. The OTC PC extension mechanism provides the possibility to call an URL or to launch a local process, either through a specific user action, or on some specific events. features Launch dedicated applications, processes […]