Alcatel-Lucent Enterprise APIs for OmniPCX platforms


The Real-Time Interface (RTI) obtains real-time information from OmniTouch Contact Center Supervisor (CCS) objects, such as pilot, waiting queues, agent processing groups, agents, etc.


  • Provides access to various CCS objects:
    • Pilot
    • Filter
    • Waiting queue
    • PG Group
    • PG Others
    • Agents
  • Provides notification and subscription service for all data


  • Complements the Contact Center Agent (CCA) application
  • Improves contact center administration by providing real-time agent phone status data, and by enabling supervisors and management to monitor agent schedule adherence in real time