The OmniPCX platforms provide several methods for capturing voice by reusing existing interfaces. These passive methods do not require any action by the voice recording system:
- Extension-side recording: taps the extension lines connecting the phones to the audio boards
- Trunk-side recording: taps the trunk lines connecting the trunk boards to the PSTN
- IP sniffing: sniffs (or mirrors) the IP networks
features
- Extension-side recording is appropriate for recording a small number of digital or analog extensions
- Trunk-side recording is appropriate for large systems, for all types of telephone sets that make incoming or outgoing calls over PSTN trunks
- IP sniffingis appropriate for the operator console
benefits
- Available for both the OmniPCX Office and Enterprise platforms
- Several CTI links can be used (TSAPI Premium Server, Genesys T-Server, CDR), but are not mandatory