Active Recording interfaces were designed and developed on OmniPCX Enterprise to overcome the limitations of the Passive Recording interfaces. A call copy is provided to the voice recording system on its request, using one of two methods:
- Dedicated Recording Link (TDM DR-Link), where the TDM recorder is connected to PCM boards
- IP Dedicated Recording Link (IP DR-Link), where a direct RTP flow is established between IP phones and the VoIP recorder
Note: Only an overview of this API is available here. The detailed description of the API is available after a mandatory agreement for an AAPP certification (to be charged). Contact us if needed.
features
- The Omni PCX administrator can configure the system to prevent the recording of users
- One or more optional beeps can be issued to notify the external party when recording
- Full compatibility with OmniPCX network and branch survivability mode
- Full support for recording of encrypted calls (IP DR-Link)
- Can mix both recording methods on the same OmniPCX
benefits
- Dedicated license control based on simultaneous recording channels (independent of declared/monitored extension to be recorded)
- Less cabling needed and resources optimized compared to passive recording interfaces
- Strong security and confidentiality
- No restriction of telephony services due to recording
- When using the TSAPI Premium Server, benefits include TSAPI reliability, with its transparent support for spatial redundancy for OXE, and CTI server backup