Alcatel-Lucent Enterprise APIs for OmniPCX platforms


The Real-Time Interface (RTI) obtains real-time information from OmniTouch Contact Center Supervisor (CCS) objects, such as pilot, waiting queues, agent processing groups, agents, etc. features Provides access to various CCS objects: Pilot Filter Waiting queue PG Group PG Others Agents Provides notification and subscription service for all data benefits Complements the Contact Center Agent (CCA) application Improves […]