The OmniPCX platforms provide several methods for capturing voice by reusing existing interfaces. These passive methods do not require any action by the voice recording system:
- Extension-side recording: taps the extension lines connecting the phones to the audio boards
- Trunk-side recording: taps the trunk lines connecting the trunk boards to the PSTN
- IP sniffing: sniffs (or mirrors) the IP networks
- SIPREC is appropriate to record incoming and outgoing calls using the Session Recording Protocol (SIPREC).
features
- Extension-side recording is appropriate for recording a small number of digital or analog extensions
- Trunk-side recording is appropriate for large systems, for all types of telephone sets that make incoming or outgoing calls over PSTN trunks
- IP sniffing is appropriate for the operator console
- SIPREC: seamless integration into a SIPREC architecture
benefits
- Available for the OmniPCX Office and Enterprise platforms
- CTI links can be used to monitor devices and correlate recorded calls