The Alcatel-Lucent 4059EE attendant console is a professional attendant solution running on a standard PC.
The 4059EE API allows an application to monitor the console’s activity and to initiate outgoing calls.
- Request the 4059EE to dial a number through a CGI interface
- Retrieve real time call handling notifications
- The 4059EE will handle the request in the same manner as if it was dialed manually by the operator
- The notifications reflect the states in the two call handling panes
- The notifications contain caller information that can be used to access a database